Account Manager
\ About the Role
Our Account Managers are the lynchpin for developing and maintaining exemplary client relationships across our portfolio of clients. This role lives at the front lines of the business, driving client strategy, goals, and results alongside daily deliverables, timelines, and budgets. Through strong cross-departmental collaboration, our Account Managers work closely with SMEs from various disciplines—including strategy, content, digital, PM, technology, and more—to foster innovation, seize new opportunities, and achieve enhanced results.
Bring an in-depth understanding of inbound/digital marketing? Love to flex your account management chops across a diverse range of clients and projects? You’ve come to the right place– and we can’t wait to meet you!
\ About Vye
We’re a full service growth agency and HubSpot Partner, serving clients in diverse industries across the states. We’re focused on measurable, empathy-based marketing, our culture is reflective of that. Our mission, values, and purpose (MVP) add aspiration and structure to how we hire, establish partnerships, and create award-winning work for our clients.
Learn more about our agency and people-first culture.
\ What You’ll Do
- Execute client strategies & project initiatives that support client goals and have measurable outcomes (approximately 26 billable hours per week).
- Create and maintain priorities from the strategic plan, making decisions on budget and project efficiencies to achieve KPIs and goals. Run reports, monitor, and communicate on metrics, successes, and points of optimizations.
- Lead client discovery sessions, status meetings, strategy discussions & presentations, creating agenda and facilitating internal and external meetings. Identify client goals and ensure alignment to both strategic and tactical plans.
- Work closely with project managers on scope, deliverables, timelines, and budgets; challenge the status quo, drive innovation and out-of-the-box solutions. Be the driving force on executing the work in a productive, efficient manner.
- Develop and maintain a working knowledge of clients’ industries, culture, products/services, and strategic communications/marketing goals.
- Lead client communication in daily correspondence, add-on projects & scopes, and regular renewal/assessment discussions. Maintain a responsive service orientation; demonstrate a high level of organization and attention to detail.
- Partner with Vye’s Strategy team to shape an integrated strategy. Lead an internal agency team through the full campaign lifecycle; from ideation to integration and execution, continually seeking client feedback, and assessing performance.
- Build and leverage partnerships across internal teams and clients to push the boundaries of work. Comfortable initiating conversations with clients and team members that identify issues with a solution minded approach, including budget, misalignments, miscommunication, errors, etc. to maintain client satisfaction.
- Leverage insights, feedback, and data to drive exceptional client experiences– connecting the dots between opportunity, tactics, and ROI for the client. This includes monthly reporting, ongoing strategic recommendations, and driving decisions in line with client goals, budget, and deliverables.
- Forecast, create, and manage current client deals/pipeline to drive revenue and growth that’s in line with achieving their goals.
- Ability to identify growth opportunities and new projects within client discussions, create scopes, and present scopes to client.
- Review and present reports monthly, and measure performance against key KPI’s, internally with the team, and with the client. Put together quarterly business review reports, determine on track/off track
\ Essential Skills & Qualifications (Required)
- 5+ years experience in client relations or account management, with at least 1-2 years within a digital advertising agency.
- Expertise within digital/inbound marketing and web projects. Experience managing HubSpot engagements is a big bonus. Willingness to deepen inbound expertise via staying up-to-date with Hubspot certifications is a must.
- Technical competence with inbound marketing software, content management systems, CRM, project management systems, and accounting software.
- Strong ability to shape and shepherd the client’s vision– leading, motivating, directing the team towards bringing said vision to life. Driven by results, innovation, and client success, with a get-it-done attitude and the ability to rally the team toward results.
- Expert time management and innate project foresight with a high level of organization. Able to build a strong case for business decisions, prioritization, and workflow that reflects data, best practices, and anticipated results.
- Strong ability to pivot in challenging and opportune times to maximize client results. Masterful in winning others over with a spirit of collaboration and grounded intellect.
