A support portal that works
As part of our web hosting and partnership services, we give you a simple, reliable way to get help whenever you need it.
Speedy submissions
Request urgent website attention in just a few clicks via our web support portal.
Transparent status updates
Stay up to date on the status of your request at every stage.
One point of contact
All updates and responses are logged within the portal, making it easy to refer back to your ticket.
Website support FAQs
What is included in the cost of support hours?
The hours included in your support tiers can be used towards the following:
- Fixing errors on the website caused by updates, theme changes, or customer actions
- DNS assistance that isn't specifically related to the provided web hosting
- Customized headers for things like CSP
- Migrating websites to new hosting platforms or servers (dependent on hosting scenario)
- Integrating third-party services or APIs
- Reviewing and adding extra security due to vulnerabilities or hacking incidents
- Updating or patching website software and plugins that are not automated
- “How To” tutorials
What is included in regular hosting maintenance?
Hosting Management: Resource usage monitoring and notifications for any overages or concerns.
Automated Updates: Automated updates system management and monitoring, including addressing update-related issues as needed.
Security Support
- Security settings management, including DDoS prevention.
- Notifications for critical security vulnerabilities that require action outside of automated systems.
- Proactive management for basic security patches (i.e., WordPress, plugins, themes, and server-side).
CDN & Performance: CDN settings and cache systems management (i.e., page, network, and object cache).
Staging & Development Sites: Staging and development site set up.
Backup Management: Maintain regular backups and restore from backups upon client request.
SSL Support
- Provide and manage system-generated SSLs (Let’s Encrypt or equivalent).
- Assistance for installation of client-provided SSLs.
Access & Control: Provide control panel, SFTP, or WP-Admin access as needed.
What is managed WordPress hosting?
Managed WordPress hosting is a specialized, “concierge” hosting service that takes care of all the technical aspects of running a WordPress site.
How does the hosting plan work?
With a WordPress managed hosting account with Vye, we handle all tasks related to keeping the WordPress website running smoothly. Those services can include:
- Keeping your site secure
- Handling general site maintenance
- Server configuration
- Select support services for all aspects of running the site
Can I migrate my WordPress site from another host?
If you have an existing WordPress site with another hosting provider and want to switch web hosts, we can migrate your site.
Do any of the hosting packages include a WAF (Web Application Firewall)?
No — you must purchase a WAF such as Sucuri separate from your hosting package.
Using HubSpot CMS and need a quick update or have a question?
Submit a ticket to our support team here, and we're happy to jump in to support what you need.
Ready to tackle your website challenges?
Don't settle for a website that merely functions when you could have one that drives real growth.
