Web Support

Having an Issue With Your Website?

You're in the right place.

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Start by troubleshooting

Before submitting a support ticket, first try:

Refreshing your webpage
Restarting your browser
Trying a different browser
Restarting your computer

Support hours

Our support team is available and online:

Monday – Thursday
8 AM – 5 PM CT

Friday
8 AM – 3 PM CT

Emergency requests

Emergency issues (website or email down) that happen outside of normal support hours will be handled as soon as possible. All other support will be handled the following business day.

Submit a support ticket

When you submit a support ticket, you agree to be invoiced for any billable work not covered under your hosting agreement at a rate of $200/hour.

Billable requests include, but are not limited to:

Website updates and changes
Creation or retrieval of backups
Content, imagery, or design updates
Technical troubleshooting and issue resolution

Your hosting agreement outlines which services are included. Any additional support outside of that scope will be billed at the hourly rate above.

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