Client Onboarding FAQs

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Client Onboarding FAQ

Wondering how involved you'll be in building assets during onboarding? Learn how Vye balances your feedback with creative momentum, including what to expect for revisions.

How much involvement do I need during onboarding?

We aim for minimal disruption on your end, but we'll need access to certain tools and your approval during key milestones.

What if my website needs an overhaul?

Our team can handle a full site redesign or work with your existing site. We'll assess it as part of our technical onboarding to ensure it aligns with your marketing goals.


How long does the entire onboarding process take?

The full onboarding process typically takes around 6-8 weeks, depending on the complexity of your business and the scope of the marketing strategy. Some phases, like research and strategy development, may take longer if more custom or creative work is required.


What do you need from me to get started?

To begin, we’ll need access to your marketing platforms, website, Google accounts, analytics, social media accounts, and any existing content or campaigns you’re running. The more information you provide, the better we can tailor our strategy to your needs.


How involved do I need to be during the onboarding process?

We aim to make the process as efficient and smooth as possible, but your involvement is crucial for key milestones like strategy approval, providing feedback on content, and granting access to platforms. We’ll guide you through each step to make sure we’re aligned on goals and expectations.


Will I be able to see progress during the onboarding?

Absolutely! We provide regular updates throughout the onboarding process, so you’ll always know where we are. After the initial consultation, we’ll share progress reports, research findings, and a timeline of the next steps. We also create a status document in Google Sheets that you can access at any time.


How do I track the success of my marketing efforts?

We’ll set up customized reporting dashboards & summary documents to provide you with real-time insights into your campaign & marketing performance. You’ll receive detailed reports on key performance indicators (KPIs) monthly & quarterly.


What happens after the onboarding process is complete?

Once the onboarding process is finished, we transition to ongoing campaign & implementation management, optimization, and reporting. We continue to refine strategies and optimize based on performance data to ensure your business stays on track for success. We will evaluate quarterly priorities on an ongoing basis to ensure each leg of the strategy is driving results.


Do I need to have an existing marketing strategy in place?

No, you don’t need an existing strategy. We’ll work with you to develop a comprehensive digital marketing plan from scratch, based on our research and your goals. If you already have a strategy, we’ll assess it and make improvements as needed.


How often will I receive updates on my campaigns?

We provide regular monthly and/or bi-weekly updates, depending on the type of campaign. These updates include detailed reports on the performance of your ads, content, SEO rankings, and any other key metrics. You’ll also receive recommendations for adjustments or new initiatives.


Can I expect immediate results during the onboarding phase?

Some quick wins, like optimizing landing pages or optimizing/launching paid ads, can show results within the first few weeks. However, more substantial, long-term results (e.g., SEO rankings or large-scale content campaigns) may take a few months to fully materialize.


Can you handle rebranding or website redesigns during onboarding?

Yes, we can handle both rebranding and website redesigns as part of the onboarding process. Our team works closely with you to ensure your website and brand messaging align with your marketing goals, audience, and industry standards.


What is included in the monthly retainer or project fee after onboarding?

After the onboarding phase, you’ll move into our ongoing partnership based on budget & the strategy plan, which includes campaign management, content creation, optimization, analytics reporting, and continuous strategy adjustments based on performance.


Do you offer video, content creation and copywriting services?

Yes, we offer comprehensive video services & content creation, including blog posts, social media copy, email newsletters, website copy, and more. Our team of content creators ensures that all copy aligns with your brand voice and marketing goals.


What happens if my business goals change during the process?

If your business goals evolve during the onboarding process, we’ll adjust our strategy to reflect those changes. Communication is key, and we’ll work closely with you to ensure your marketing efforts are always aligned with your objectives.


How do you ensure my brand’s message stays consistent across channels?

We work closely with you to develop a consistent brand voice and messaging that aligns with your company’s values and goals. Our team ensures that this voice is maintained across all marketing channels, including your website, social media, ads, and email campaigns.


How much input will I have as assets are being built, and what are the expectations for feedback?

We believe great work is built collaboratively. You’ll have input throughout the process—from initial concepts to final deliverables. We’ll ask for your feedback at key milestones and encourage thoughtful, consolidated input to help keep things moving efficiently.

To maintain momentum and ensure a smooth workflow, we typically include up to two rounds of revisions per asset. Our goal is to bring your vision to life while guiding the process with our expertise—so you can feel confident in the final product without having to manage every detail.